Arabic-first guest service operations
Every guest request.One owner.Tracked until resolved.
MyDiyafa helps hotels capture, assign, monitor and resolve guest requests through one simple Arabic-first platform.
Built for hotels, serviced apartments, boutique properties and hospitality groups in Saudi Arabia.
Guest portal
Room 407
Welcome — how can we help?
Staff queue
New requestRoom 407 · Air Conditioning
The AC is not cooling.
Manager dashboard
Example data18
Open
61
Resolved
5
Overdue
Guest requests should never disappear between departments.
Lost requests
Phone calls, paper notes and WhatsApp messages can easily be forgotten.
Unclear ownership
Staff may know about the issue, but nobody clearly owns the request.
Delayed resolution
Managers often discover service delays only after the guest complains.
How it works
How MyDiyafa works
From QR scan to confirmed resolution — one connected flow.
- 01
Guest scans QR
Room-specific QR codes open the guest portal instantly — no app, no account.
mydiyafa.app/r/407
- 02
Guest submits request
The guest describes the need in Arabic or English and sends it in seconds.
The AC is not cooling.
- 03
Request reaches department
Automatic routing delivers the request to the right team immediately.
Maintenance
- 04
Staff takes ownership
One clear owner accepts the request and starts working.
Ahmed · Accepted
- 05
SLA and escalation are monitored
Deadlines are tracked live and delays are escalated automatically.
12m remaining
- 06
Guest confirms resolution
The request stays open until the guest confirms it is resolved.
Rated 4.7 ★
Real product workflow
One request, fully recorded.
A real scenario — from the guest's first tap to confirmed resolution.
Room 407
HighThe AC is not cooling.
- Category
- Air Conditioning
- Priority
- High
- Department
- Maintenance
- Assigned to
- Ahmed
Every step is recorded automatically — nothing depends on memory or phone calls.
Guest submits request
Routed to Maintenance
Ahmed assigned
Request accepted
Work started
Request resolved
Guest confirms
Benefits by role
One platform, four clear views.
Guests, staff, supervisors and managers each get exactly what they need.
Service in seconds, in the guest's own language.
- No app download
- Arabic or English
- Easy QR access
- Live request tracking
- Resolution confirmation
Core features
Everything a hotel needs to resolve requests.
Focused capabilities that close the loop between request and resolution.
QR guest requests
Guests scan a room-specific QR code and request service without creating an account.
Automatic routing
Requests are automatically sent to the responsible hotel department.
Clear ownership
Every request is assigned to one responsible team member.
SLA monitoring
Track first response and resolution deadlines in real time.
Escalation
Alert supervisors and managers when service is delayed.
Guest confirmation
Requests remain open until the guest confirms resolution.
Arabic and English
A true bilingual experience with complete right-to-left support.
Multi-property analytics
Compare performance across hotels, departments and service categories.
Dashboard analytics
Management clarity in real time.
The numbers your morning meeting actually needs.
84
Requests Today
18
Open
61
Resolved
5
Overdue
SLA Compliance
91%
Average First Response
4m 12s
Average Resolution
18m 40s
Reopen Rate
3.8%
Guest Rating
4.7
Designed for Saudi hospitality
Built for the way Saudi hospitality teams work.
MyDiyafa is not a translated global product — it is designed from day one around how properties in the Kingdom actually operate.
Placeholder: warmly lit premium Saudi hotel lobby
Arabic-first, truly bilingual
A complete Arabic experience with full right-to-left layouts — not a translated afterthought.
No guest friction
Guests scan a QR code and request service without downloading anything or creating an account.
Matches real hotel structure
Departments, supervisors and escalation levels map to how properties actually operate.
From one property to a group
Compare hotels, departments and service categories across your whole portfolio.
Founding hotel programme
Become a MyDiyafa founding hotel.
We are selecting a limited number of Saudi hotels and serviced apartments to use MyDiyafa during our founding programme.
Limited availability. Participation requirements apply.
What's included
- Property setup
- Room QR codes
- Staff onboarding
- Manager training
- Priority support
- Performance reports
- Direct product feedback channel
What operators say
Operational clarity, in their words.
Illustrative examples — real customer stories will replace these placeholders.
MyDiyafa gave our management team a clear view of guest requests that were previously managed through calls and WhatsApp.
General Manager
Boutique hotel · Riyadh
−38% average resolution time
Requests no longer wait for the morning meeting. Everyone knows exactly who owns what, and by when.
Operations Manager
Serviced apartments · Jeddah
91% SLA compliance
Our owners finally see service performance across both properties in one dashboard.
Group Operations Director
Hotel group · Riyadh & AlUla
2 properties, one dashboard
Make every guest request visible, accountable and resolved.
See how MyDiyafa can improve service response across your property.