MyDiyafa
العربية

Product

Every capability, built around resolution.

From the guest's first scan to management analytics — each feature closes the gap between a request and a resolved request.

QR guest requests

The hotel problem
Guests don't want to download an app or wait on hold with reception.
How MyDiyafa solves it
Room-specific QR codes open a guest portal where a request takes under a minute — no account required.
Operational benefit
Requests are captured the moment they happen instead of getting lost in phone queues.

Room 407 · Request service

Request routing

The hotel problem
Reception relays messages between departments, and details get lost along the way.
How MyDiyafa solves it
Every service category maps to a department, so requests reach the right team instantly.
Operational benefit
No relay chain, no misrouted requests, no waiting on a middleman.

Air Conditioning → Maintenance

Staff assignment

The hotel problem
When everyone is responsible, nobody is.
How MyDiyafa solves it
A supervisor assigns one owner; staff accept and act from their phone.
Operational benefit
One accountable name behind every open request.

Assigned to Ahmed

SLA management

The hotel problem
Service standards exist on paper but are invisible during the shift.
How MyDiyafa solves it
First-response and resolution deadlines are tracked live for every priority and category.
Operational benefit
Teams see time remaining before the guest ever feels the delay.

Response SLA · 12m remaining

Escalation

The hotel problem
Managers hear about delays only after the guest complains.
How MyDiyafa solves it
Overdue requests are escalated automatically to supervisors and managers.
Operational benefit
Delays surface within minutes, not at checkout.

Escalated · Duty Manager notified

Notifications

The hotel problem
Staff working across floors can't keep refreshing a screen.
How MyDiyafa solves it
Assignments, acceptances, escalations and resolutions trigger instant notifications.
Operational benefit
The right person knows at the right moment — without checking.

New request · Room 407

Guest confirmation

The hotel problem
“Done” for staff doesn't always mean “resolved” for the guest.
How MyDiyafa solves it
Requests stay open until the guest confirms the resolution.
Operational benefit
Resolution is defined by the guest, not by a checklist.

Guest confirmed · ★ 4.7

Request reopening

The hotel problem
If a fix doesn't hold, the guest has to start all over again.
How MyDiyafa solves it
Guests can reopen a resolved request with its full history and context preserved.
Operational benefit
Repeat issues become visible and measurable instead of hidden.

Reopened · AC still warm

Analytics

The hotel problem
Service quality gets judged by anecdotes and complaints.
How MyDiyafa solves it
Response times, resolution times, SLA compliance and reopen rates are measured continuously.
Operational benefit
Decisions are based on data from every single request.

SLA compliance · 91%

Multi-property reporting

The hotel problem
Group managers stitch performance reports together property by property.
How MyDiyafa solves it
Hotels, departments and categories are compared in one consolidated view.
Operational benefit
Group-level standards with property-level accountability.

Riyadh · Jeddah · AlUla

Arabic & English experience

The hotel problem
Most hotel software treats Arabic as an afterthought.
How MyDiyafa solves it
A true bilingual experience with complete right-to-left support for guests and staff.
Operational benefit
Everyone works in the language they think in.

العربية ⇄ English

Make every guest request visible, accountable and resolved.

See how MyDiyafa can improve service response across your property.

Book a DemoContact sales